Getting help

The parts of their card they shared are already on the other phones in the group, encrypted and readable offline. Their own copy is gone with the phone, but they can sign in on a new one and their groups and cards come back.

Yes. A group holds files everyone can open — insurance certificates, accommodation confirmations, tickets — and a route file for the map. Once downloaded they work with no signal.

Only if the group was set up to share them, and that is fixed when the group is created, before anyone joins. You always see what a group shares before you accept.

No. Positions are only shared inside a group, only while that group’s trip is running, and everyone in the group is told when it starts and stops. Leaving the group ends it immediately.

Rough, and on purpose. A phone reports every so often rather than constantly, to save battery, and a fix can be out by a long way under trees, in a valley or between tall buildings. Treat it as where to start looking, not as where someone is.

No. Positions are recorded only while trip mode is on, only between the trip’s dates, and only for that group. They are deleted after 30 days.

Yes, for the things you need when it is going wrong: the local emergency number, your card, the cards your group shared, group files and a downloaded route. Only sending a position and syncing changes need a connection, and those wait for one.

No. It helps you gather and show information, and it helps with the first questions and the first phone calls. It is not an identity document, a medical record or proof of insurance, and a scan of a passport is not a passport. Carry the originals as well.

A single screen: blood type, allergies, conditions, medication, insurance and who to call, in the language they tap. Anything you typed by hand is shown as you wrote it and marked as your own words.

The app is in English, French, German, Dutch, Japanese and Korean, and a card can be shown in further languages so a medic can read it in theirs.